Frequently Asked Questions
Can I buy off Cloke direct?
Not for team, group or bulk purchases, unless you’re a distributor – a qualified uniform or garment branding company.
If you aren’t sure who your local distributor is, please contact us to be put in touch with one.
How do I become a distributor?
If you think you qualify, please fill out this orm. We’ll let you know whether we agree or not!
Is everything on the website in stock?
Most of it is most of the time. On each product page you can scroll down to see stock levels and ETA's of more stock.
How long does shipping take?
We deliver overnight to main centres throughout NZ.
Rural deliveries take another day or two.
Allow time for your distributor to arrange embellishment for your garments – contact them directly for an accurate timeframe.
Can I change my order after placing it?
We’d love to help, however we do process orders very quickly and often dispatch within minutes of receiving. That said, if you contact us within 10 minutes we will mostly be able to amend an order. Otherwise, please place a separate order and return the unwanted garments.
How long do customized contrast hoodies take?
Drawcord changing usually takes an extra 1-2 days.
Customized contrast hood lining usually takes 1-2 weeks, however this is dependent on our workload.
Are Cloke garments guaranteed?
Yes, please see our 100/100 guarantee page.
What is your returns policy?
Distributors have a 30 day, no questions asked right of return. Obviously garments must be in re-saleable condition – in other words, unworn, unwashed, not embellished, and with swing tags attached if applicable. Read more about our returns policy.
Do you do screenprinting or embroidery?
No. Our distributors specialize in screenprinting and embroidery, so they can take care of the whole package for you.
Is there a minimum order size?
We don’t have a minimum order size, however our distributors may do, as there are set-up costs involved with screenprinting and embroidery – please contact your distributor directly for more information.
Where are Cloke garments made?
Cloke garments are made in Vietnam, Bangladesh, Pakistan and China. You’ll find the country of origin details on the neck label of the garment or on a label in the side seam. All our partner factories must adhere to our ethical manufacturing principles.
Do you do sponsorships?
As the 'brand behind other brands' we don't typically engage in sponsorships. However, occasionally they will align with our objectives. Applications can be submitted here.